Our existing software support services are designed to provide comprehensive assistance tailored to your specific needs.
We begin with an in-depth overview call to discuss your project, key outcomes, timelines, and special requirements, ensuring clarity from the outset. With a signed NDA, your intellectual property is safeguarded. Our expert engineers conduct a thorough code and platform review, offering a complimentary 39-point check to identify any immediate issues and confirm our readiness to take over development.
Subsequently, our agile approach ensures swift delivery of priority updates within one to two weeks. We guarantee satisfaction with our first feature development, offering a risk-free, money-back guarantee if you’re not completely satisfied. From ongoing support to project completion and extensions, we provide flexible options tailored to your needs, ensuring quality work and support services with no lock-in agreements.
Our Process
For Existing Software Support
Step 1
Overview Call
A high level discussion about your project, key outcomes, time frames and special requirements. Plus we’ll protect your IP with a signed NDA.
We’ll engage in a detailed conversation regarding your project, focusing on its objectives, timelines, and any unique specifications. Additionally, we’ll ensure the confidentiality of your intellectual property by signing a non-disclosure agreement (NDA).
Like to chat now? Call us on +1 (604) 330-8191.
Step 2
Code & Platform Review
A senior engineer will spend 3 hours reviewing your existing software and present our findings.
We’ll confirm we’re comfortable to take over development and note any immediate issues (e.g. security flaws).
Our experienced engineer will dedicate three hours to thoroughly assessing your current software and presenting our observations. Following this review, we’ll ascertain our readiness to assume development responsibilities and highlight any urgent matters, such as security vulnerabilities.
Step 3
First Feature Development
We’ll agree on priority updates and deliver them in one to two weeks. You’ll quickly see we’re capable, and if you’re unhappy for any reason we offer a 100% risk free, money back guarantee.
We’ll collaborate on determining the essential updates and ensure their completion within one to two weeks. Rest assured, our proficiency will become evident swiftly, and if for any reason you’re dissatisfied, we provide a 100% risk-free, money-back guarantee.
Step 4
Support / Extensions / Project Completion
Select from a range of support options, and deliver the extensions your business needs. If you’re part way through a project, we’ll agree on a plan for delivery.
Choose from a variety of support alternatives to fulfill your business’s requirements for additional features. If your project is already underway, we’ll collaborate on establishing a delivery plan that aligns with your objectives.
